http://www.onyxsteakhouse.ca/location.htm
Working in a restaurant has giving me insight on what the waiters are really thinking during the course of your meal. When you are at a guest at a restaurant it seems like everything is moving at a smooth pace and everything is running accordingly, but in fact, that is not the case.
Waiters have very stressful jobs, they must remember specials, ingredients, returning customers, tables, seat numbers, and prices. They have a lot of pressure on them to make a good first impression.
The waiters at my restaurant work for tips, This means they have to make the experience flawless, to work for their tips they can automatically tell when the customer is enjoying their hospitality at the restaurant or if they aren't. In many asian countries they do not require a tip and it is out of the ordinary, in restaurants it is a common occurance that ethnic customers do not tip, or leave a very small tip, even if their experience was enjoyable.
Working in a restaurant has giving me insight on what the waiters are really thinking during the course of your meal. When you are at a guest at a restaurant it seems like everything is moving at a smooth pace and everything is running accordingly, but in fact, that is not the case.
Waiters have very stressful jobs, they must remember specials, ingredients, returning customers, tables, seat numbers, and prices. They have a lot of pressure on them to make a good first impression.
The waiters at my restaurant work for tips, This means they have to make the experience flawless, to work for their tips they can automatically tell when the customer is enjoying their hospitality at the restaurant or if they aren't. In many asian countries they do not require a tip and it is out of the ordinary, in restaurants it is a common occurance that ethnic customers do not tip, or leave a very small tip, even if their experience was enjoyable.
Being behind the scenes you get to witness the reaction to the waiters experience with certain customers.. sometimes they aren't so great.
Most serves tend to not enjoy having a table of young girls, because they often order appetizers, lowering the average cheque cost, and they do not the correct way to tip. Servers also do not like a large table with many small children who are unable to eat, thus lowering the average cost of the bill. 
What suggestions do you have for the general public in order to be good customers? What is the worst customer experience that you've had?
ReplyDeleteHmmm....I went to the Onyx for a special occasion and enjoyed their steaks but I cannot recommend the pea shoots--tough and stringy chorophyll! I felt like a cow trying to work it into a swallowable mass.
ReplyDeleteI thought your article would be reviewing the place not the hazards of waiting tables. What makes good customers? Those of us who leave big tips? What makes you go home at the end of the day feeling like you've made a difference in the world? I would be interested in reading about that!
Well, good job to all the servers who do their job well, i have had many great servers and they do indeed make it seem effortless! Were you nervous when you started that you would mess up or do something wrong to embarrass yourself or the company?
ReplyDeletethanks for this perspective. it is wierd how sometimes when we go to a restaurant we forget about all the peaple who are behind making and serving our food. we tend to just want our food served quickly and served well. hopefully this is a reminder to be patient and generous with our next waiter
ReplyDelete